Shipping policy

Order Processing Time
●    All orders are processed within 1-3 business days.
●    Orders placed on weekends or public holidays will be processed the next business day.
●    Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Locations
●    We ship worldwide from our trusted fulfillment centers, including locations in China and other regions, to ensure fast and reliable delivery.
●    Please note that shipping times may vary depending on your location and customs processing.

Shipping Methods & Delivery Times
●    Standard Shipping: Typically takes 7-15 business days depending on destination.
●    Express Shipping (where available): Typically takes 3-7 business days. Additional fees apply.
●    Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or local postal services.

Shipping Costs
●    Shipping fees are calculated at checkout based on your delivery address and chosen shipping method.
●    We occasionally offer free shipping promotions; terms will be clearly stated during the checkout process.

Customs, Duties & Taxes
●    International orders may be subject to customs fees, import duties, or taxes levied by your country.
●    These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.
●    Please check with your local customs office for more information on fees and procedures.

Order Tracking
●    Once your order ships, you will receive an email with tracking information.
●    You can track your package directly through the carrier’s website using the provided tracking number.

Lost or Delayed Packages
●    While we work with reliable shipping partners, delays or lost packages can occasionally occur.
●    If your package has not arrived within the estimated delivery time, please contact us at info@fresh-face.co
●    We will assist you in locating your package or provide next steps.

Incorrect Shipping Information
●    Please ensure your shipping address is accurate and complete at the time of purchase.
●    We are not responsible for orders delayed or lost due to incorrect or incomplete address information.
●    If you realize an error after placing your order, please contact us as soon as possible.

Returns & Exchanges
●    For information on returns and exchanges, please see our Returns Policy.