Privacy policy

1. Information We Collect
We may collect the following types of information when you interact with us:
● Personal Information: such as your name, email address, billing/shipping address, phone number, and payment details when you place an order.
● Account Information: if you create an account with us, we may store your login details.
● Usage Information: such as IP address, browser type, device information, and how you interact with our website.
● Marketing Preferences: information about your communication preferences and responses to marketing campaigns.

2. How We Use Your Information
We use your information to:
● Process and deliver your orders
● Provide customer support
● Improve our products, services, and website experience
● Send updates, promotions, and offers (only if you opt in)
● Comply with legal obligations.

3. Sharing of Information
We do not sell your personal data. We may share your information with trusted third parties only when necessary, such as:
● Payment processors to complete transactions
● Shipping and logistics providers to deliver your orders
● IT and analytics providers to improve our website
● Legal authorities if required by law

4. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

5. Your Rights
Depending on your location, you may have the right to:
● Access, correct, or delete your personal information
● Withdraw consent to marketing communications at any time
● Request that we limit or stop processing your data
To exercise your rights, please contact us at: info@fresh-face.co

6. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences in your browser settings.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

8. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Fresh-Face Customer Care
info@fresh-face.co