Frequently asked questions
What is Fresh-Face?
Fresh-Face is a skincare brand dedicated to delivering innovative, effective, and easy-to-use skincare solutions for all skin types. Our flagship product, the OxyGlow device, combines advanced technology with unique skincare pods to help you achieve radiant, healthy skin at home or in professional settings.
What kind of treatment does the OxyGlow device provide?
The OxyGlow device delivers an oxygen bubble treatment — a technology based on popular spa treatments that infuse oxygen and active ingredients deep into the skin. This professional-grade treatment is now available in a compact device designed for convenient use at home, giving you spa-quality results anytime.
How many silicone heads come with the OxyGlow device and how often can they be used?
The device includes three interchangeable silicone heads, each designed for different treatment areas and skin needs. These silicone heads are gentle and safe for daily use, helping you maintain healthy, glowing skin regularly.
How does the OxyGlow device work?
OxyGlow uses patented microcurrent and oxygen infusion technology paired with our specially formulated pods to target a variety of skin concerns, including dullness, dryness, sensitivity, and uneven tone. The device stimulates skin renewal, boosts hydration, and enhances overall complexion.
Which pods should I use for my skin type?
● Detox Pod: Ideal for sensitive and damaged skin barriers
● Illuminate Pod: Targets dull and uneven skin tone
● Retouch Pod: Suitable for all skin types and major skin issues
● Hydrate Pod: Perfect for dry and irritated skin
Not sure which pod suits you best? Try our Skincare Quiz for a personalized recommendation.
How often should I use the OxyGlow device?
For best results, the device should be used every 2-4 weeks, depending on your skin’s needs.
Is the OxyGlow device safe to use?
Yes. OxyGlow is dermatologically tested and designed to be safe for all skin types when used as directed. If you have specific skin conditions or concerns, please consult a dermatologist before use.
Can professionals use the OxyGlow device in salons?
Absolutely! We offer a dedicated program for salons and skincare professionals interested in stocking and offering OxyGlow treatments. Visit our For Professionals page to learn more.
How do I clean and maintain my OxyGlow device?
After each use, gently wipe the device with a soft, damp cloth. Do not immerse the device in water. Pods should be replaced according to usage instructions for optimal results.
What is the warranty on the OxyGlow device?
We offer a 1-year limited warranty covering manufacturing defects. Please retain your purchase receipt and contact our support team for any warranty claims.
How can I contact Fresh-Face customer support?
You can reach us via email at info@fresh-face.co We aim to respond within 24-48 hours.
Where can I buy Fresh-Face products?
Our products are available exclusively through our official website. Avoid third-party sellers to ensure you receive genuine Fresh-Face products.
Why does my shipping information show that myorder is coming from China?
To ensure fast and reliable delivery worldwide, Fresh-Face partners with trusted fulfillment centers, some of which are located in China. While your order may be shipped from these centers, rest assured that all products are genuine Fresh-Face items, carefully inspected for quality before dispatch.
